Refund Policy

Thank you for shopping at PRISMATICORE. We value your satisfaction, and we strive to ensure you have a rewarding experience. This refund policy outlines how we handle refunds and exchanges.

Eligibility for Refunds

To be eligible for a refund, please ensure:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• You must have the receipt or proof of purchase.

Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards
• Downloadable software products
• Some health and personal care items

Refund Process

Once your return is received and inspected, we will notify you. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.

Exchanges

We replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

For any further questions regarding our refund policy, please contact our support team at [email protected].